Terms & Conditions

BY ACCESSING THIS SITE, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS AND OTHER APPLICABLE LAW. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS SITE.

All the information and material provided on this website is solely for illustrative purposes. It is not intended to and does not create any business, contractual or employment relationship with Digital Ink. All the information, contents, text, images, including but not limited to html code, photography and buttons is the property of Digital Ink and may not be copied, reproduced, republished, posted, transmitted, or distributed in any way without our express, advance, written consent. All trademarks used or referred to in this site are the property of their respective owners.

The information on this site is provided free of charge and for informational purposes. It does not create a business, employment or professional services relationship between you and Digital Ink.
Links on this site may lead to services or sites not operated by Digital Ink or Digital Ink companies. No judgement or warranty is made with respect to such other services or sites and Digital Ink takes no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service. Any use you make of the information provided on this site, or any site or service linked to by this site, is at your own risk.

This site is provided “as is” and Digital Ink expressly disclaims all warranties of any kind whether express or implied including the warranties of merchantability and fitness for a particular purpose. In no event shall Digital Ink or any of its employees or contractors be liable for any damages whatsoever in connection with the information or material on this website, including but not limited to actual, consequential, direct, exemplary, incidental, indirect, punitive or special damages.

Pricing:

Digital Ink mainly supply products and services on a business to business basis with our authorised product resellers, dealers and distributors setting market prices for purchases by the end user of the product. We can provide approximate retail prices (SRP’s) for all of our products however the final end-user purchase price will be set by our reseller, dealer or distributor. We can provide contact details for an authorised reseller of Digital Ink products on request – please contact us by email to sales@digitalinkdirect.co.uk

Goods supplied by Digital Ink to our authorised resellers, dealers or distributors will be charged at the price ruling at the date of delivery and will be subject to Value Added Tax or any other tax which the Buyer shall pay in addition when it is due. All import duties, VAT and other import costs will be for the buyer’s account. Pricing is irrespective of any quotation given prior to that date, or of any price charged for similar goods previously delivered unless the sale is specifically stated in writing by the Seller to be at a fixed price or the quotation was in writing and stated to be open for a fixed period and an order was accepted in writing within that fixed period.

Delivery Policy:

Prices quoted or charged exclude delivery and are on an Ex-Works basis unless otherwise agreed in writing prior to acceptance of the order from the Buyer. At the buyer’s request, we can obtain quotations for shipping to a designated delivery address having stated the terms of the delivery and with the buyer paying for the costs, having accepted them based on the information provided. The buyer should ensure that adequate insurance cover is in place. Digital Ink products can be delivered to the UK only at this time. Any restrictions or special requirements relating to the shipping of any Digital Ink product will be advised to the Buyer in advance. We shall use reasonable endeavours to deliver goods by the time and on the date specified but such time and date for delivery shall not be of the essence of the contract and may not be made so by notice to us.

Cancellation Policy:

Any products which Digital Ink agrees to re-stock will be subject to a re-stocking charge of 15% off the original invoice price and must be agreed in writing by a Director of the Company. The buyer is responsible for all transport charges relating to the return of goods to Digital Ink. This does not include defective or faulty goods.

Return/Refund Policy:

The buyer should examine goods upon delivery and should notify us in writing of any loss or damage in transit within 14 days after delivery. The seller warrants that the Goods are manufactured with all reasonable care and skill. If any Goods are found to be defective and such defects are reported by the buyer within 14 days of delivery and, in the case of latent defects within 14 days of the date on which those defects could reasonably have been first identified, we shall, at our option, either rectify or replace the defective part of the Goods at the place of delivery and in the condition originally specified or credit the Buyer with a corresponding proportion of the original invoice price, but shall not be under any other liability.

Large Format Printers

  1. If we don’t supply the PC and the PC onsite is not up to specification then we will charge for a revisit if required.
  2. Installation & training costs vary depending on model and geographical locations. Full Installation & Training for printer and RIP* * Must be ordered at the same time as the printer. Assumes assistance given to engineer to lift printer on to stand. Assumes ground floor easy access for kerbside drop off delivery only. The standard delivery pricing is for England & Wales (incl. the Isle of Wight). This price is applicable for all mainland locations in England and Wales and those within a 15 mile radius of Edinburgh and Glasgow. Please call for a quote for all other UK locations. Outside of these locations, additional charges may apply.
  3. Three Year warranty (Which adds two years to the standard one year) is only available at point of purchase and if we install/train. Years two and three cover wet parts only.
  4. We currently have a VJ1624X/VJ1638UR/VJ626UF/Summa D140FX in our demo facility. We can arrange a demonstration if you would like to visit us.
  5. Printer must be serviced yearly for three year warranty to apply.
  6. Offer applies to orders received on or before Friday 29th November 2019.