We offer up some answers to questions we are most often asked.
Q: Can I use credit cards safely on this site?
A: Yes. We offer PayPal Express who handle all the transactions so your security is guaranteed. We do not store customer credit card details at all, we also offer BACS transfer if you wish to use this. You can also see the green padlock in the url bar at the top left of the website, so that shows we also encrypt our site for extra security.
Q: Are your inks guaranteed?
A: We offer an ink stream warranty of which details are available upon request
Q: Do you provide technical support and spare parts back-up?
A: Most Digital Ink distributors are either engineers and have many years’ experience in the inkjet field. We have skilled chemists, printer engineers and sales staff, who are specialists in inkjet printing and know each application in detail. Our in-house support team has access to an extensive range of spare parts for most machines.
Q: Are your inks colour matched, and to which Ink?
A: We manufacture a wide range of products which are colour matched to the OEM inks. This results in a smooth transition, with no need to re-profile your printer, or to adjust existing print drivers or RIP settings. We can assist with colour management and ICC profiling in some cases, so please do not hesitate to contact us if you wish to discuss this further.
Our terms for delivery, returns and refunds
We will offer next day delivery on all orders received by 3.30pm. If the item/s are out of stock, the order will be sent as soon as we can deliver again.
Incorrect items can be returned within 3 days if in original packaging and unopened. These will be replaced with correct items within 48 hours of receipt.
In the event that items are damaged in transit, we will replace them free of charge and deliver a replacement. However, we will require notice of damaged goods within 24 hours of delivery or no replacement will be offered.
Items can be returned within 7 days of purchase if unopened and in original packaging. There will be a restocking fee of 15% taken against the credit to cover admin costs and charges. This applies to all products except print heads. The nature of this product means once it has been dispatched we don’t accept returns.